2018 - BlackWire Marketing, LLC
Kloud MAX
Frequently Asked Questions
No, you should keep your domain registered with your favorite registrar. But you will need to POINT your domain to the KloudWire server so your website will display. This is called updating your name servers (DNS). We show you how.
Yes. Our "Anytime Money Back Guarantee" means if you cancel your account, you can request a refund of any unused hosting services.
Our HELP DESK is always open. Plus, our vast VIDEO TUTORIAL LIBRARY answers 95% of most questions. We want to make web hosting simple to use - yet still robust with powerful features, options and tools.
Yes. The Kloud Pro plan allows you to host as many as 10 domains on the same plan without paying extra. The Kloud MAX plan is for hosting unlimited domains. You can even start with the Kloud Basic single-domain plan and upgrade when you are ready.
Your account access is easy to remember because it is always at https://yourdomain.com/cpanel (...where "yourdomain.com" is your actual domain.) cPanel gives you access to everything including your billing information, support, all hosting features, e-mail accounts and more. All in one convenient place.
To help you make a more informed decision about managing your online presence, we've compiled a list of our most frequently asked questions relating to web hosting, domains and developing your website.
If you can't find the answer to your question or if you would like more information about anything related, please feel free to contact us at any time and we'll be happy to help you.
Kloud MAX Features
Your Kloud MAX account includes all 21 of these standard KloudWire features...
440+ Web Apps Included with Every Kloud MAX Plan
In addition to the standard features above, your Kloud MAX Plan includes access to the Softaculous web app library. Below are some of the most popular apps available through the Softaculous auto-installer. This is just a small sampling of the over 440 easy-to-install scripts that are available via your cPanel access.
WordPress is software you can use to create a website or blog. More than 60 million users have chosen WordPress to power their web presence.
WordPress
CubeCart is a complete ecommerce shopping cart solution that you can quickly setup for selling digital or tangible products online.
CubeCart
Intuitive and powerful framework for fast and easy development. It looks and behaves great on desktops and mobile via responsive CSS.
Bootstrap
A powerful blend of features and configurability that can support a wide range of web projects from personal blogs to large community sites.
Drupal 8
Joomla is an award-winning content management system (CMS) for the creation of websites and powerful online applications.
Joomla
PmWiki pages have an "Edit" link that makes it easy to modify existing pages and add new pages into the website, using basic editing rules.
PmWIKI
A simple, modern web-based email client designed for efficient memory use, so it works great even on any server regardless of inbox size.
RainLoop
MyBB is a bulletin board system that is easy to use. It's standard discussion board structure provides a familiar interface for your visitors.
MyBB
phpBB is used by millions of people on a daily basis, making it the most widely used opensource bulletin board system in the world.
phpBB
WordPress is software you can use to create a website or blog. More than 60 million users have chosen WordPress to power their web presence.
iQDesk
A browser-based multilingual app with full functionality you expect from an e-mail client. Address book, folders, search and more.
RoundCube
WebMail Lite can be on virtually any IMAP server. An integrated admin panel lets you manage settings without manual editing config files.
WebMail Lite
Abante Cart is a PHP-based eCommerce solution for merchants to provide an online checkout system for selling products online.
Abante Cart
ChurchCRM is a church management platform. Manage your congregation's information, giving records, groups, attendance and much more.
ChurchCRM
CMS Made Simple provides an easy way to create professional websites and a content manager. Great for small business or major corporations.
CMS Made Simple
The PrestaShop e-Commerce Solution takes advantage of essential flat design innovations and dynamic AJAX-powered features.
PrestaShop
Open Real Estate is web building software for realtors and agencies. It is based on Yii CMF - one of the fastest working frameworks.
Open Real Estate
Hesk is PHP Help Desk Software that runs on MySQL. It allows you to setup a web-based ticket support system (helpdesk) for your website.
Hesk
Dolphin is advanced community software. a full-featured, customizable app for building social networks, dating sites and communities.
Dolphin
And 400+ More...
Unlimited Domains
Unlimited Storage
cPanel®



The latest and most stable release of cPanel software is always at the core of KloudWire hosting administration.
Kloud MAX is perfect for hosting unlimited domain names.
Never worry about traffic volume or bandwidth limitations. All KloudWire accounts are unmetered and unlimited.
 
 
 
Unlimited WP installations. More than 60 million users have chosen WordPress to power their web presence..

Unlimited WordPress
Create all the sub-domains you need: sales.yourdomain.com, support.yourdomain.com, info.yourdomain.com, etc.

Unlimited Sub-Domains
PHP/MySQL
The most stable versions of PHP and MySQL are always installed. Add unlimited MySQL databases. Manage them with built-in PHPMyAdmin.

 
 
 
 
 
 
Create as many email inbox accounts as you need: info@yourdomain.com, sales@yourdomain.com, etc.
KloudWire servers are protected by anti-hacking Brute Force security. Rest easy knowing your files are safe and secure..
All KloudWire hosting accounts include access to AWStats, Webalizer and Analog Stats for accurate website traffic metrics.



Unlimited Email
Brute Force Security
Web Traffic Stats
IP Blocker

Protect your website files from specific unwanted intruders with the IP Blocker. You can deny access to any IP address or range of addresses..
 
 

Free SSL
Your website visitors will rest easy when they see your secure URL. Shared SSL certificates are provided free of charge to all KloudWire hosted domains.
 
24/7/365 FTP
Upload, download and manage your files from anywhere. Use any FTP app or the File Manager for publishing and even editing website files.

Unlimited Bandwidth

Never worry about traffic volume or bandwidth limitations. KloudWire accounts are unmetered and unlimited.
 
 
Easily scan your email inboxes or any part of your website structure for malicious files or viruses with the ClamAV® Virus Scanner interface.

ClamAV® Virus Scan
Premium Support

Access our support desk 24/7/365 via your cPanel or thru the members login and billing area. Our video tutorial library answers most questions.
 
Softaculous®

Email Tracking

All KloudWire Plans include the world's most robust web app auto-installer. Enjoy quick and easy installation for over 440 popular apps.
Troubleshoot email delivery issues by starting with the tracking tool built-in to your KloudWire hosting account cPanel.
 
 
 
SpamAssassin

SpamAssassin uses a variety of spam-detection techniques, including DNS-based and fuzzy-checksum detection, blacklists and online databases.
Triple Redundant Backup

Auto-Responders

KloudWire servers are backed up nightly, weekly and monthly for triple redundancy. Also, the backup tool lets you control your own local backups.
This provides an instant email trigger that AUTO-matically RESPONDS to a user with any message you have placed in that particular message box.
Email Filter Controls

Control your incoming email messages by weeding out the junk you don't want. Create your own email filters with this built-in feature.
 
 
 
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Kloud MAX is available in multiple term options to fit any budget. Pay month-to-month or annually. Two and three year terms are also available for maximum savings. Cancel anytime.
Kloud MAX
Monthly
$12.95
Billed Monthly
Set Up: $9.99 one time
Choose a Kloud MAX Term
Kloud MAX
Annual
$9.95/mo*
*$119.40 Every 12 months
Set Up: FREE
Kloud MAX
2 Year
$8.95/mo*
*$214.80 Every 24 months
Set Up: FREE
Kloud MAX
3 Year
$7.95/mo*
*$286.20 Every 36  months
Set Up: FREE
Average User Rating

4.75 / 5
 
 
 
 
 
How Do Our Customers Rate Us?

 
 
 
 
 
Reviewed by Stan P.

"Thank you so much. Every transaction and interaction I've had with your business has been extremely pleasant. Just want to say thank you for your excellent customer service."
 
 
 
 
 

Reviewed by N. Radojkovic

"Thank you for helping me today. I have to say that I am really so grateful for your help. You are always there when I need help and it always feels like a help from a friend and not just some dry online support."
 
 
 
 
 

Reviewed by Mike W.
"You deserve every compliment, accolade, kudos everyone is bestowing upon you. Your customer service is outstanding - your caring demeanor is evident in your videos and in your emails. I remember sending you a question thru the help desk at 2am. I wasn't expecting an answer for at least 24 hours, and then there you were 30 minutes after I posted answering my question. You Rock Man!"

 
 
 
 
 
Reviewed by Joe

"You have the best customer support I have ever seen."
 
 
 
 
 

Reviewed by Travis F.

"Thank you so much, I LOVE YOU GUYS!! ...and the best website builder this side of the universe! "
 
 
 
 
 

Reviewed by Paul M.

"I am impressed...what a great tool...keep up this great work...good on you! Working on a new site and signed up for your basic hosting package...all works well."
BlackWire Marketing, LLC
1292 High St - Suite 219
Eugene OR 97401

KloudWire Web Hosting
is a service of BlackWire Marketing, LLC

Hosting
 
 
 
 
 
 
Services
Support
Add KloudPower Email to Your Kloud MAX Hosting Plan
Your Kloud MAX hosting plan is already packed with robust features and functionality. But if you are looking for an easy way to build a professional website or you want to take your email service to the highest possible deliverability rates, check out these optional add-ons for just a few dollars more.
 
What is KloudPower Email Service?
Turbo charge the deliver-ability of your domain based email. KloudPower provides authoritative, secure and reliable SMTP mail service for your KloudWire hosted domain. Using an authoritative SMTP causes your outgoing email to get through network filters "normal" email gets trapped in.
$99.00/yr